How to Top Up or Adjust a User's Earning Points
Add or deduct earnings points for one or many users at once — for corrections, or exceptions.
Who can use this feature
Available on the Starter plan and above.
Requires one of these admin permissions: Super Admin, Update Users, or Create Manual Point Top-ups.
Who this is for
Admins who need to give or remove points outside the normal recognition flow — such as for individual corrections.
What you'll achieve
A one-off point adjustment applied to one or more users. Earnings points (used for rewards) can be added or deducted.
Before you begin
You have one of the required permissions — Super Admin, Edit users, or Ad hoc points
Your workspace is on the Starter plan or above
You know which users should receive the adjustment
Earnings — quick reminder.
Earnings are points someone has received and can redeem for rewards.
Steps
Point adjustments use the Allocate Earnings bulk action on the Users page. Even if you're adjusting a single person, the flow is the same — select one row instead of many.
Open the Users page — go to Admin → Users & Permissions → Users.
Select users — tick the checkbox next to each person you want to adjust. To apply the same adjustment to everyone matching your current search or filters, click the "Select all N items" link in the selection bar that appears. This applies the adjustment to every matching user, not just the current page.
Open the bulk action — click Bulk Actions and choose Allocate Earnings.
Enter the adjustment — type the number of points. For a deduction, enter a negative number (for example
-50).Confirm — the action requires two confirmations. On the first click, a summary appears. Deductions show a separate warning styled as a destructive action. Confirm again to apply.
"Select all" applies to every matching user.
"Select all" applies to every matching user. If you have filters or a search active, the adjustment applies to everyone who matches — which may be more people than you see on the current page. Double-check your filters before confirming.
What to expect after
You'll see a toast confirming the result — for example "Successfully updated 12 user(s)", or a breakdown of successes, failures, and skipped users if some could not be processed.
Top-ups (positive points) trigger an email to each affected user with the subject "You've received a top up to your [redeemable earnings]!" and a link to PraisePal.
Deductions (negative points) do not send any notification to the user.
Every adjustment is recorded in the Manual Point Activity log under Admin → Analytics → Spend. Each entry shows the recipient, the admin who made the change, the type, the point amount, and the date.