Using PraisePal
Day-to-day guides for staff and employees—giving recognition, points, rewards, notifications, and account preferences.
- Quick Start Guide for New EmployeesFirst-day steps: log in, understand points, give recognition, redeem rewards, and get help.
- How Points Are Earned and TrackedExplains how employees earn points from recognition, programs, and nominations, and how balances and activity are reflected in PraisePal.
- How to Give a RecognitionSteps for employees to send recognition, choose visibility, and use points when your program allows them.
- How to Redeem a RewardSteps for browsing gift cards and custom rewards, confirming a redemption, and what to expect while your reward is fulfilled.
- How to Use PraisePal on Your PhoneAdd PraisePal to your phone's home screen for quick access, and learn what you can do on mobile.
- How to Share a Recognition on Social MediaShare a recognition with your social network using a link, direct social buttons, or by downloading the preview image.
- What Happens to Your Points and Rewards When You LeaveWhat happens to your earned points, pending rewards, and recognition history when your PraisePal account is deactivated — and what to do before your last day.
- What Happens If a Reward Is Delayed or PendingTypical reasons a redemption can be delayed, how status is shown, and when to contact support.
- Why Some Rewards May Not Be AvailableCatalog, regional, and policy reasons a reward may be hidden or removed—and what you can do instead.
- How to Submit a ClaimHow employees can browse eligible incentive programs, submit claims for points, and track claim status through approval or rejection.
- How Program Rewards WorkWhat to expect when your admin sends you points through an incentive program, when you submit a claim, or when you're involved in a nomination program.
- How to Submit a NominationHow employees can browse nomination programs, nominate a colleague for an award, and track their nominations as the program runs.