How to Use Recognition Analytics
Monitor recognition program health with participation rates, budget utilisation, and a filterable feed of recognition posts.
Who can use this feature
Requires the Global Admin admin permission.
Who this is for
Global admins who want to understand how actively their team is using peer recognition — who's giving, who's receiving, and how much of the recognition budget has been consumed.
What you'll achieve
A clear view of your recognition program's health over any date range, plus the ability to browse, filter, and export individual recognition posts.
Before you begin
[ ] You have the Global Admin permission
[ ] Your workspace has the Recognition program enabled
Recognition Analytics focuses on the peer recognition program — recognitions given between employees. For a broader view of all point movements (including celebrations, incentives, and redemptions), see Spend Analytics.
Steps
Open Recognition Analytics
Go to Programs → Recognition in the admin sidebar, then select the Analytics tab. The page loads with the current calendar month selected.
Choose a date range
Use the date picker to adjust the reporting period. Presets include Last 7 days, Last 30 days, This month, and Last month, or pick a custom range with the calendar. The date range applies to both the summary cards and the recognition feed below.
Read the summary cards
Six KPI cards appear at the top:
Budget Utilisation is always a live snapshot of your recognition budgets — it reflects total consumption to date, not just consumption within the selected period. The other five cards are period-specific.
Browse the recognition feed
Below the summary cards, a table lists individual recognition posts within your date range. Each row shows:
Message — the recognition text, with a lock icon for private recognitions and a badge for the company value (if any)
From — who gave the recognition
Recipients — who received it
Points — how many points were attached
Comments — number of comments on the post
Date — when the recognition was given
You can sort by Date or Points, and paginate through results.
Filter the feed
Four filters sit above the table:
Person — search for a specific user (as giver or recipient)
Team — narrow to recognitions involving a particular team
Company value — show only recognitions tagged with a specific value
Search — free-text search across recognition messages
These table filters affect only the feed below — the six KPI cards always reflect the full date range without person, team, or value filtering.
Export recognition data
Click Export above the table to download a CSV of the filtered recognition posts. The export respects your active filters (date range, person, team, company value) and is delivered to your email.
What to expect after
This page is read-only — nothing here changes recognitions, budgets, or balances. You're viewing a historical record of recognition activity.
If Participation Rate seems low, that might signal low awareness or a budget configuration issue (people may not have enough points to give). If Budget Utilisation is high before the budget resets, it means the program is popular and you may want to increase allocations.
Common mistakes
Pro tips
Track participation monthly. Participation Rate is the single best signal for program health. If it trends down, consider a company-wide reminder or increasing budgets so people have more points to give.
Filter by company value to assess adoption. If you've recently introduced new company values, filtering by each value shows whether people are actually using them in recognitions.
Compare with Spend Analytics. Recognition Analytics tells you about the activity (who's recognising whom); Spend Analytics tells you about the economics (points entering and leaving circulation). Together they give the full picture.