How Billing and Invoicing Work
The three cost components of a PraisePal workspace — subscription seats, gift card redemptions, and processing fees — and how to identify your billing path.
Summary
PraisePal has three cost components: a per-seat subscription, gift card redemption amounts (face value passed through to employees), and processing fees on those gift cards. The subscription is billed through one of two paths — Stripe self-serve or manual invoicing — while gift card charges are invoiced separately on their own cycle.
Which path is your workspace on?
Open Admin → Billing & subscription. If the Payment method shows Stripe and you see a Manage subscription button, you're on self-serve Stripe billing. If the Payment method shows Invoice and you see a Usage card (active seats versus contracted seats), you're on manual invoicing.
Why there are two billing paths
The choice between Stripe and manual invoicing comes down to convenience and how your organisation handles procurement. Stripe billing is automatic — you put a card on file and seat charges, proration, and invoices are handled for you. Manual invoicing suits organisations whose finance or procurement processes require purchase orders, bank transfers, or invoices issued by PraisePal's accounts team. Neither path is tied to a particular plan or company size.
Stripe — You manage billing yourself through the Stripe customer portal. Seat counts sync automatically, charges appear on your card, and you can change plans or payment methods without contacting PraisePal.
Manual — PraisePal's accounts team invoices you against a contracted seat block. You can see current usage in the app, but subscription changes go through your account contact.
Gift card charges
Gift card redemptions are invoiced separately from your subscription. PraisePal does not mark up gift card face value — 100% of the value goes to the employee. Processing fees cover third-party costs (payment processor charges, currency conversion, and gift card provider fees) that PraisePal passes through at cost. Pending charges below USD $100 may be held over to the next billing run.
For the full fee schedule, billing cycle timing, and prepaid credit option, see How Gift Card Fees and Invoicing Work.
Where to read next
What to Expect on Your Stripe Invoices — Proration line items, seat sync timing, and managing your subscription through the Stripe portal.
How Manual Billing and Credits Work — Contracted seats, prepaid credits (bank-transfer top-ups), credit notes, and invoice handling outside the app.