What to Expect on Your Stripe Invoices
Proration line items, seat sync timing, gift card charges, and managing your subscription through the Stripe customer portal.
Who can use this feature
Available on all plans (including Free).
Requires Super Admin or Manage Billing admin permissions.
This depends on your workspace subscription and admin permissions—not only your role when reading this article.
Summary
PraisePal charges per active seat. If your workspace is on Stripe self-serve billing, your invoices include a subscription charge, gift card redemption amounts, and — when your headcount changes — proration line items that adjust for the difference.
Why billing works this way
PraisePal syncs seat counts to Stripe on a schedule rather than in real time. That keeps your invoices predictable: instead of seeing dozens of micro-adjustments throughout the month, you get clean proration entries that reflect the net change over each period.
For Stripe workspaces, gift card charges appear as line items on your Stripe invoices alongside the subscription — they aren't billed through a separate channel.
What appears on your invoice
A standard billing-cycle invoice shows your per-seat subscription charge (price per user multiplied by the number of seats for the billing period).
When the seat count changes mid-period, Stripe adds two proration line items:
Unused time — a credit for the portion of the old seat count you already paid for but won't use.
Remaining time — a charge for the new seat count for the rest of the billing period.
Stripe nets these automatically, so you only pay the difference. This is standard Stripe proration, not a credit balance.
Example: You're on $3/user/month with 235 seats. On 8 October you add 5 users (240 total in PraisePal). The next sync updates Stripe to 240 seats — Stripe credits the remaining days at 235 and charges the remaining days at 240, a net increase of roughly $0.97 (5 users × $3 × 16/31 days).
For the precise formula, see Stripe's proration documentation.
Gift card redemption charges also appear on your Stripe invoices. For fee breakdowns and the prepaid credit option, see How Gift Card Fees and Invoicing Work.
When seat changes take effect
PraisePal reconciles your active user count with Stripe on the 1st and 15th of each month, with one important asymmetry:
Increases (new users added) are applied on both the 1st and the 15th.
Decreases (users removed) are applied only on the 1st — the 15th sync skips reductions.
In practice: a user added on 8 October increases your seat count on 15 October. A user removed on 8 October won't reduce your seat count until 1 November. Until then, you continue to be billed at the higher quantity.
Common questions
Why is my first Stripe invoice different from later ones?
Why is my first Stripe invoice different from later ones?
Your first invoice is generated when you complete checkout, based on the number of active users at that moment. Subsequent invoices follow Stripe's subscription renewal cycle and reflect any seat changes that have been synced since.
Can I get a credit for the delay between removing users and the seat decrease?
Can I get a credit for the delay between removing users and the seat decrease?
Seat decreases are applied on the 1st of each month. The intervening period is not refunded separately — Stripe's proration handles the adjustment at the next sync. If you believe a charge is incorrect, contact support@praisepal.com.
What happens if I cancel mid-cycle?
What happens if I cancel mid-cycle?
Access continues until the end of your current billing period. Stripe does not issue a partial refund for the remaining days — you keep access for the time you've already paid for.
Where can I download past invoices or change my payment method?
Where can I download past invoices or change my payment method?
Go to Admin → Billing & subscription and click Manage subscription to open the Stripe customer portal. There you can view and download invoices, update your payment method, change your plan or billing cycle, and update billing details.
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