How to Use Recognition Analytics
Monitor recognition program health with KPI cards, time-series charts, company value distribution, leaderboards, and a filterable feed of recognition posts.
Who can use this feature
Requires the Global Admin admin permission.
Who this is for
Global admins who want to understand how actively their team is using peer recognition — who's giving, who's receiving, and how much of the recognition budget has been consumed.
What you'll achieve
A clear view of your recognition program's health over any date range — KPI summary cards, time-series charts, company value distribution, top givers and receivers, plus the ability to browse, filter, and export individual recognition posts.
Before you begin
[ ] You have the Global Admin permission
[ ] Your workspace has the Recognition program enabled
Recognition Analytics focuses on the peer recognition program — recognitions given between employees. For a broader view of all point movements (including celebrations, incentives, and redemptions), see Spend Analytics.
Steps
Open Recognition Analytics
Go to Programs → Recognition in the admin sidebar, then select the Analytics tab. The page loads with the current calendar month selected.
Choose a date range
Use the date picker to adjust the reporting period. Presets include Last 7 days, Last 30 days, This month, and Last month, or pick a custom range with the calendar. The date range applies to the summary cards, the charts, and the recognition feed below.
Read the summary cards
Six KPI cards appear at the top:
The five period-specific cards count everything that happened in your selected date range — including recognitions from people who have since left the workspace and recipients who are no longer members. Participation Rate is the exception: it measures only current active members who gave or received a recognition in the period, as a share of all active members today.
Explore the charts
Below the summary cards, three chart widgets visualise recognition trends for the selected date range.
Recognition time series
Two line charts track recognition activity over time:
Recognition volume — total recognitions per period.
Participation — unique givers and unique recipients per period, shown as separate lines. These counts include people who have since left the workspace; only the Participation Rate card above applies an active-membership filter.
Granularity adjusts automatically based on the date range: daily for short ranges, weekly for medium ranges, and monthly for longer spans. Hover over any data point to see the exact count and period label.
Company value distribution
A horizontal bar chart shows how recognitions are spread across your company values. Each bar represents one value, sized by recognition count. Recognitions without a tagged value appear as "No company value." This helps you see which values are being reinforced most — and which might need a nudge.
Top givers and receivers
A tabbed leaderboard shows the five most active people for the selected period. Switch between Givers (who gave the most recognitions) and Receivers (who received the most). Each row shows the person's avatar, name, and recognition count. People who have since left the workspace can still appear if their recognitions fall within the selected period.
Browse the recognition feed
Below the summary cards, a table lists individual recognition posts within your date range. Each row shows:
Message — the recognition text, with a lock icon for private recognitions and a badge for the company value (if any)
From — who gave the recognition
Recipients — who received it
Points — how many points were attached
Comments — number of comments on the post
Date — when the recognition was given
You can sort by Date or Points, and paginate through results.
Filter the page
Four filters sit above the recognition feed:
Person — search for a specific user (as giver or recipient)
Team — narrow to recognitions involving a particular team
Company value — show only recognitions tagged with a specific value
Search — free-text search across recognition messages
These filters apply to the KPI cards, time-series charts, company value distribution, leaderboards, and the feed table for your selected date range. Budget Utilisation is the exception — it always reflects the full workspace budget snapshot and is not narrowed by person, team, value, or search filters.
Export recognition data
Click Export above the table to download a CSV of the filtered recognition posts. The export respects your active filters (date range, person, team, company value) and is delivered to your email.
What to expect after
This page is read-only — nothing here changes recognitions, budgets, or balances. You're viewing a historical record of recognition activity.
If Participation Rate seems low, that might signal low awareness or a budget configuration issue (people may not have enough points to give). If Budget Utilisation is high before the budget resets, it means the program is popular and you may want to increase allocations.
Common mistakes
I filtered by a person but the Budget Utilisation card didn't change
I filtered by a person but the Budget Utilisation card didn't change
That's expected. Person, team, company value, and search filters apply to recognition activity metrics (KPI cards, charts, leaderboards, and the feed). Budget Utilisation is a live workspace snapshot of how much of your recognition budget pools have been consumed overall — it is not scoped to a person, team, value, or date range.
Budget Utilisation didn't change when I adjusted the date rangeI filtered by a person but the KPI cards didn't change
Budget Utilisation didn't change when I adjusted the date rangeI filtered by a person but the KPI cards didn't change
Budget Utilisation is a live snapshot of how much of your current recognition budget pools have been consumed overall — it doesn't narrow to a specific period. This is similar to how "Points in Circulation" works in Spend Analytics.
Points Distributed doesn't match what I see in Spend Analytics
Points Distributed doesn't match what I see in Spend Analytics
These are different metrics. Recognition Analytics calculates points distributed as the points attached to each recognition multiplied by the number of recipients. Spend Analytics shows total points issued from the ledger across all sources (recognition, celebrations, incentives, manual adjustments). The numbers will naturally differ.
Pro tips
Track participation monthly. Participation Rate is the single best signal for program health. If it trends down, consider a company-wide reminder or increasing budgets so people have more points to give.
Drill into a team or person with filters. Combine person or team filters with the charts to see how recognition volume and participation change for a specific group over time.
Filter by company value to assess adoption. If you've recently introduced new company values, filtering by each value shows whether people are actually using them in recognitions — the distribution chart and KPI cards update together with the feed.
Use time-series charts to spot patterns. A dip after a public holiday or a spike around performance review season is normal — but a sustained downward trend warrants action.
Compare with Spend Analytics. Recognition Analytics tells you about the activity (who's recognising whom); Spend Analytics tells you about the economics (points entering and leaving circulation). Together they give the full picture.
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